Terms of Use

The provider of the DeenQuest app and your contracting party is Hikmah Hub, owned by Chris Richter, c/o MDC#962, Welserstraße 3, 87463 Dietmannsried, Germany (hereinafter “we”). Contact: support@deenquest.de.

These Terms of Use apply to the use of the app including all of its features. Conflicting or deviating terms of the user do not apply.

The home screen of the app may be used as a guest without a user account; these Terms of Use apply accordingly in that case. Use of the social features, the AI assistant IVA, the quiz and the store requires a user account, which is set up via “Sign in with Apple” or “Sign in with Google”. The user agreement is concluded upon your confirmation when the user account is set up. The time and version of the terms confirmed are stored.

You are obliged to provide truthful information, to keep your access credentials confidential and not to make your user account available to third parties. The basic features of the app are free of charge; individual additional services are provided in exchange for Deenar (section 5).

Up to three user accounts may be maintained on one device. It is not permitted to use a further user account in order to circumvent a ban, a block, the Focus or other restrictions, or to deceive other users. In such cases we are entitled to ban all user accounts concerned.

The service is intended exclusively for adults. You are entitled to use the app only if you have reached the age of 18; you confirm this when setting up the user account. In the event of reasonable doubt we are entitled to request suitable proof. User accounts of minors are closed.

DeenQuest provides in particular the following features: prayer times, prayer direction, a calendar, the Qurʾān with translation and recitation, places of prayer, a personal profile, feed, stories, the Show and Discover, private chats, group spaces (“Hubs”), friendships, a quiz with leaderboards, Questar, a store and the AI assistant IVA.

Focus: from 9 pm to 5 am German time, the feed, stories, Discover including the Show and the posts on profiles are paused for all users; hubs remain accessible. This quiet period is a conceptual component of the service and does not constitute a defect.

We endeavor to keep the app highly available; uninterrupted availability is not owed. Maintenance work, malfunctions or circumstances beyond our control may lead to temporary restrictions.

We continue to develop the app and provide updates. We are entitled to modify, restrict or discontinue individual features provided that there is a valid reason for doing so, in particular security requirements, a change in the legal situation, abuse, technical development or requirements of Apple, and that you do not incur any additional costs as a result. We inform you in advance in the app of changes that affect you more than merely insignificantly. Paid services already unlocked remain available for the period paid for; otherwise you receive appropriate compensation in Deenar. Your statutory rights remain unaffected.

“Deenar” is a virtual in-app currency without any monetary value of its own. Deenar may be used exclusively within the app; they cannot be paid out, transferred to other users or exchanged for legal tender. Deenar are neither electronic money nor a means of payment. Deenar acquired for consideration do not expire through lapse of time. Deenar and credits granted free of charge, such as starting balances, rewards or bonuses, do not give rise to any entitlement to be granted them in the future.

Deenar are purchased exclusively via Apple’s in-app purchase; price and quantity are displayed before the purchase is completed. Apple’s terms apply in addition. Deenar serve to unlock services within the app, for example IVA Pro for a fixed period, IVA Credits, quiz energy or design elements. The price and period of validity of a service are shown before it is unlocked. Subscriptions are not offered; there is no automatic renewal.

Right of withdrawal: Deenar are credited immediately after purchase. By making the purchase you expressly request that we begin performance of the contract before the withdrawal period has expired, and you acknowledge that your right of withdrawal is thereby extinguished. Refunds must be requested from Apple. If Apple refunds a purchase, the Deenar concerned are deducted again; if they have already been used, services unlocked with them may be withdrawn or the balance may show a negative amount until it has been settled.

We are entitled to adjust prices and the charges for services denominated in Deenar with effect for the future. Deenar already acquired and services already unlocked remain unaffected.

Upon deletion of your user account any unused balance is forfeited; you will be informed of this before deletion. In the event of a permanent ban on account of a serious breach, the balance can no longer be used. Your statutory claims remain unaffected.

You retain all rights in the content you post, in particular posts, comments, stories, profile information, quizzes, messages and voice messages. You grant us a non-exclusive, worldwide, royalty-free right to store, reproduce and technically adapt such content and to make it accessible to those persons for whom you have intended it, to the extent necessary for the operation of the app. The right of use expires upon deletion of the content or of your user account. Content which third parties have already shared or saved cannot be retrieved by us.

You warrant that you hold the necessary rights in the content you post and that you do not infringe any third-party rights. Images in which other persons are recognizable may be posted only with their consent. Photos, videos and audio recordings that have been generated or substantially altered by means of artificial intelligence must be labeled using the function of the app provided for that purpose.

DeenQuest is a community shaped by Islamic values in which respectful conduct is expected. Offensive, illegal or abusive content and conduct are prohibited. Irrespective of individual chat settings, the following in particular are not permitted:

• harassment, bullying, threats or discrimination against other persons,

• hate speech, glorification of violence and incitement to criminal offenses or terrorism,

• sexual or pornographic content, any depiction that sexualizes or endangers minors, and intimate images of third parties without their consent,

• fraud, spam, unauthorized advertising and misleading content,

• the infringement of copyrights, trademark rights or personality rights of third parties,

• impersonation of another person,

• malware, hacking and the circumvention of security or moderation functions.

In addition, the following applies to image content: nudity and suggestive or provocative depictions, violence and blood, weapons used as a threat or put on display, hate symbols, alcohol, tobacco including shisha and vapes, drugs, gambling, physical intimacy between a man and a woman, obscene or vulgar depictions, and idols and occult symbols are not permitted. Such photos are not published or are removed subsequently.

In chats, the basic rule “DeenQuest Standard”, which provides for a respectful tone shaped by Islamic values, is activated by default. Every user may deactivate this basic rule in their settings; if both participants have deactivated it, the tone may be freer. The foregoing prohibitions apply in every case.

You may define your own chat rules and mark individual rules as “high priority”. Rules so marked must be strictly observed; breaches may result in a ban or exclusion from a hub. You yourself are responsible for your content and your conduct.

You may block other users and report content and users. We follow up reports and, in the event of breaches of these Terms of Use or of applicable law, are entitled to remove content, to restrict its visibility, to restrict features, to issue warnings and to ban user accounts temporarily or permanently. In doing so we take into account the seriousness of the breach and the rights of all parties involved.

Automated photo review: photos posted in public areas are reviewed prior to publication by an automated, AI-based system for content referred to in section 7. In the event of a clear breach, the photo is automatically excluded from publication; you receive a reasoned notice to this effect. In cases of doubt the content remains hidden until it has been reviewed by a natural person. Photos in private chats are not reviewed automatically, but only following a report. Details are set out in the Privacy Policy.

All other decisions, namely the review of reports, the removal of posts, the termination of conversations and the banning of user accounts, are taken by a natural person. User accounts are never banned automatically.

Awrah filter: in addition, under Privacy › Awrah filter you may determine for yourself which image content is displayed to you in obscured form. The display for other users remains unaffected.

Reports: you receive an acknowledgment of receipt and a notice of the outcome in the inbox of the app. Users who repeatedly make manifestly unfounded use of the reporting function may be warned and, after prior warning, excluded from the reporting function for a reasonable period.

Statement of reasons: if we remove or hide any of your content, terminate a conversation, dissolve a friendship or restrict your user account, we notify you of this stating the reasons, as a rule in the inbox of the app and, in the case of a ban of the user account, in the sign-in window. The statement of reasons identifies the content concerned, the reason and the rule breached, whether the decision was taken by automated means or by a natural person, its effects and the possibility of lodging a complaint. A removed post immediately ceases to be visible to other users and is permanently deleted after 14 days. A terminated conversation cannot be resumed between the same persons.

Complaints: you may lodge a complaint against a decision free of charge within six months, via Settings › Support with the subject “Complaint about a decision” or by email to support@deenquest.de and, in the case of a ban of the user account, by email. The decision is then reviewed again by a natural person; you are informed of the outcome. If the decision proves to be unfounded, it is reversed to the extent possible. This applies accordingly where we have taken no action in response to your report. Recourse to the courts remains unaffected.

If we become aware of facts giving rise to a suspicion of a criminal offense involving a threat to the life or safety of persons, we inform the competent authorities (Art. 18 DSA).

IVA is an assistant developed by us and based on artificial intelligence; it is not a natural person. The answers are generated automatically; they may be inaccurate, incomplete or inappropriate and do not constitute binding religious, legal, medical or other professional advice. In matters of importance, qualified advice should be obtained.

For the technical operation of IVA we use technology from ElevenLabs; the answers are generated by a language model from Anthropic in accordance with our specifications. Conversations with IVA are recorded and transmitted to these providers for the purpose of providing the service. You grant ElevenLabs and its subcontractors the right to process your data to the extent necessary for the operation and support of the service. The aforementioned providers do not become your contracting party and give no warranty to you. Before first use we obtain your consent; details are set out in the Privacy Policy.

Use of IVA requires a balance of IVA Credits. There is no entitlement to provision free of charge.

Abusive use of IVA is prohibited. In particular, use for unlawful purposes, the circumvention of protective mechanisms, the extraction or replication of the underlying technology and excessive automated queries are not permitted.

We are liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, and under the provisions of the German Product Liability Act. In the event of slight negligence we are liable only for the breach of a material contractual obligation, the fulfillment of which is essential to the proper performance of the contract and on the observance of which you may regularly rely; in that case liability is limited to the foreseeable damage typical of the contract. In all other respects liability is excluded.

We give no warranty for content of other users or for the answers generated by IVA.

The user agreement exists exclusively between you and us, not with Apple. Apple is not responsible for the app or its content and has no obligation to provide maintenance or support services. As between Apple and us, we alone are responsible for warranty claims, product liability claims, claims under consumer protection or data protection law and third-party claims for infringement of intellectual property rights. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price to you where applicable. Apple has no further obligations.

Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms of Use and are entitled to enforce them against you. You represent that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a terrorist-supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

The user agreement is concluded for an indefinite period. You may terminate it at any time without notice by deleting your user account in the app. We are entitled to terminate the agreement with 30 days’ notice. The right to terminate for good cause without notice remains unaffected; good cause exists in particular in the event of serious or repeated breaches of these Terms of Use.

We are entitled to amend these Terms of Use provided that there is an objective reason for doing so, in particular upon the introduction of new features, in the event of changes in the legal situation or for reasons of security. Material amendments take effect in relation to you only with your consent, which we obtain in the app. If you do not give your consent, the previous version continues to apply; in that case we are entitled to terminate in accordance with section 12. Amendments that serve exclusively to correct clerical errors or to clarify, or that are solely to your legal advantage, take effect upon their publication in the app.

The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which you have your habitual residence remain unaffected. The statutory places of jurisdiction apply to actions brought by and against consumers.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Should individual provisions of these Terms of Use be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected.

Contact: support@deenquest.de